Terms & Conditions - Captain Cooks Casino

Last Updated: January 1, 2025

Welcome to Captain Cooks Casino. These Terms and Conditions ("Terms") govern your use of the Captain Cooks Casino website and mobile platform. By registering an account, accessing captain cooks casino login, or using our services, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. Definitions

For the purposes of these Terms, the following definitions apply:

• "Captain Cooks Casino," "we," "us," or "our" refers to the operator of the captain cooks casino canada platform and all associated services.
• "Player," "you," or "your" refers to any individual who registers an account, accesses captain cooks casino mobile login, or uses our services.
• "Account" means the personal gaming account created when you complete registration at Captain Cooks Casino.
• "Services" refers to all gaming, entertainment, and related services provided through the Captain Cooks Casino platform.
• "Website" includes the Captain Cooks Casino website, mobile site, and all associated applications.
• "Games" refers to all casino games, slots, table games, and live dealer games available on our platform.
• "Bonus" means any promotional offer, welcome bonus, free spins, or other incentive provided by Captain Cooks Casino.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

To register an account at Captain Cooks Casino, you must:

• Be at least 19 years of age (or the legal gambling age in your province of residence)
• Be a legal resident of Canada
• Have the legal capacity to enter into binding agreements
• Not be prohibited from gambling under Canadian law or the laws of your province
• Not be self-excluded from gambling activities

Captain Cooks Casino reserves the right to request proof of age and identity at any time. Failure to provide requested documentation may result in account suspension or closure.

2.2 Account Creation

When creating an account at Captain Cooks Casino:

• You may only register one account per person, household, and IP address
• All information provided during registration must be accurate, current, and complete
• You must use your real name and genuine personal details
• You are responsible for maintaining the confidentiality of your captain cooks login credentials
• You must not share your captain cooks casino login information with third parties

Multiple accounts created by the same person will be closed, and any winnings may be voided.

2.3 Account Security

You are responsible for:

• Maintaining secure captain cooks casino mobile login credentials
• All activities conducted through your account
• Notifying Captain Cooks Casino immediately of any unauthorized access
• Ensuring your login details are not accessible to minors or unauthorized persons
• Logging out after each session, especially on shared devices

3. Deposits and Payment Methods

3.1 Acceptable Payment Methods

Captain Cooks Casino accepts the following payment methods for Canadian players:

• Credit cards (Visa, Mastercard)
• Debit cards
• E-wallets (Interac, Skrill, Neteller)
• Bank transfers
• Prepaid cards

All deposits must be made from payment sources in your own name. Third-party deposits are strictly prohibited.

3.2 Minimum and Maximum Deposits

Deposit limits at Captain Cooks Casino:

• Minimum deposit: $10 CAD
• Maximum deposit: $10,000 CAD per transaction (may vary by payment method)
• Daily limits may apply based on account verification status

Captain Cooks Casino reserves the right to adjust deposit limits at any time.

3.3 Currency

All transactions at captain cooks casino canada are conducted in Canadian Dollars (CAD). Deposits made in other currencies will be converted at the prevailing exchange rate, and conversion fees may apply.

4. Withdrawals and Payouts

4.1 Withdrawal Requests

To request a withdrawal from Captain Cooks Casino:

• Your account must be fully verified with valid identification documents
• You must meet all wagering requirements associated with bonuses
• Minimum withdrawal amount: $50 CAD
• Withdrawals must be made to the same payment method used for deposits (where possible)

Captain Cooks Casino processes withdrawal requests within 24-48 hours, though processing times may vary by payment method.

4.2 Verification Requirements

Before processing your first withdrawal, Captain Cooks Casino requires:

• Government-issued photo ID (driver's license, passport, or provincial ID)
• Proof of address dated within the last 3 months (utility bill, bank statement)
• Copy of payment method used for deposits
• Completed verification questionnaire (if requested)

Additional documentation may be requested for security purposes or to comply with anti-money laundering regulations.

4.3 Withdrawal Limits

Standard withdrawal limits at Captain Cooks Casino:

• Maximum weekly withdrawal: $5,000 CAD
• Maximum monthly withdrawal: $20,000 CAD
• VIP players may be eligible for higher limits
• Progressive jackpot wins may be paid in installments

5. Bonuses and Promotions

5.1 Welcome Bonus

Captain Cooks Casino offers new players a welcome bonus upon first deposit. Bonus terms include:

• Bonus funds are subject to wagering requirements (typically 30x-50x)
• Welcome bonus is available once per player, household, and IP address
• Bonus must be claimed within specified timeframe after registration
• Specific games may contribute differently to wagering requirements

Full bonus terms and conditions are available on the promotions page after captain cooks casino login.

5.2 Wagering Requirements

All bonuses at Captain Cooks Casino are subject to wagering requirements:

• Bonus funds must be wagered the specified number of times before withdrawal
• Different games contribute different percentages toward wagering
• Slots typically contribute 100%, table games may contribute 10-20%
• Maximum bet with active bonus: $5 CAD per spin/hand
• Wagering requirements must be completed within 30 days (unless otherwise stated)

Failure to meet wagering requirements within the specified timeframe will result in forfeiture of bonus funds and associated winnings.

5.3 Bonus Abuse

Captain Cooks Casino reserves the right to void bonuses and winnings if:

• Multiple accounts are created to claim bonuses
• Irregular betting patterns are detected
• Bonus terms are violated
• Any fraudulent activity is suspected

6. Gameplay Rules

6.1 Game Rules and Fairness

All games at Captain Cooks Casino:

• Use certified Random Number Generators (RNG) to ensure fair outcomes
• Are regularly audited by independent testing agencies
• Display game rules and paytables within each game
• Have predetermined Return to Player (RTP) percentages

Captain Cooks Casino does not guarantee wins and all gameplay is subject to chance.

6.2 Game Malfunctions

In the event of a game malfunction:

• All affected bets and payouts are void
• Captain Cooks Casino will investigate and resolve the issue
• Affected players will be notified of the outcome
• Refunds will be issued for voided bets where appropriate

Game malfunctions void all pays and plays for the affected round.

6.3 Disconnections

If you experience a disconnection during gameplay:

• Game rounds in progress will continue to completion
• Results will be recorded and available after reconnection
• Winnings will be credited to your account automatically
• You can review game history through your account after captain cooks login

7. Responsible Gaming

7.1 Self-Assessment and Limits

Captain Cooks Casino is committed to responsible gaming. We provide tools to help you maintain control:

• Deposit limits (daily, weekly, monthly)
• Loss limits
• Session time limits
• Cooling-off periods
• Self-exclusion options

You can access these tools through your account settings after captain cooks casino mobile login.

7.2 Self-Exclusion

If you need to take a break from gambling:

• Contact our support team to request self-exclusion
• Choose exclusion periods from 6 months to permanent
• During exclusion, you cannot access your account or create new accounts
• Captain Cooks Casino will use reasonable measures to prevent circumvention

For additional support, we recommend contacting organizations such as Gambling Help Canada or your provincial responsible gaming council.

7.3 Underage Gambling Prevention

Captain Cooks Casino strictly prohibits underage gambling:

• Age verification is required before gameplay
• We use industry-standard age verification tools
• Parents are encouraged to use parental control software
• Any underage accounts discovered will be immediately closed

8. Prohibited Activities

8.1 Fraud and Collusion

The following activities are strictly prohibited at Captain Cooks Casino:

• Creating multiple accounts
• Using stolen or fraudulent payment methods
• Colluding with other players
• Using bots, automated software, or unfair advantages
• Exploiting software vulnerabilities
• Money laundering or other criminal activities
• Abusing bonuses or promotional offers
• Chargebacks or payment reversals after gameplay

Violation of these prohibitions will result in immediate account closure, forfeiture of funds, and potential legal action.

8.2 Restricted Territories

Captain Cooks Casino canada services are available exclusively to residents of Canada. Players from restricted territories will have their accounts closed and funds returned (minus any bonus amounts).

9. Privacy and Data Protection

9.1 Information Collection

Captain Cooks Casino collects and processes personal information including:

• Registration information (name, address, date of birth)
• Contact details (email, phone number)
• Payment information
• Gameplay data and transaction history
• Device and browser information
• IP addresses and location data

All data is processed in accordance with our Privacy Policy and applicable Canadian privacy laws.

9.2 Data Security

Captain Cooks Casino employs industry-standard security measures:

• SSL encryption for all data transmission
• Secure servers and firewalls
• Regular security audits
• Restricted access to personal information
• Compliance with Canadian data protection regulations

10. Account Closure and Suspension

10.1 Player-Initiated Closure

You may close your Captain Cooks Casino account at any time by:

• Contacting customer support via email or live chat
• Requesting permanent account closure
• Withdrawing any remaining balance (subject to wagering requirements)

Account closure is permanent and cannot be reversed without creating a new account (subject to eligibility).

10.2 Casino-Initiated Closure

Captain Cooks Casino reserves the right to suspend or close accounts if:

• Terms and Conditions are violated
• Fraudulent activity is detected
• Required documentation is not provided
• Account is inactive for extended periods
• At our sole discretion for operational reasons

In case of account closure, remaining funds will be returned to you (minus any bonus amounts or amounts obtained through prohibited activities).

11. Intellectual Property

11.1 Ownership

All content on the Captain Cooks Casino website and platform, including:

• Software and games
• Graphics, logos, and trademarks
• Text, images, and multimedia content
• Website design and layout

Are the property of Captain Cooks Casino or our licensors and are protected by intellectual property laws.

11.2 Restrictions

You may not:

• Copy, reproduce, or distribute any content from Captain Cooks Casino
• Reverse engineer or decompile any software
• Use our trademarks or logos without written permission
• Create derivative works based on our platform

12. Liability and Disclaimers

12.1 Service Availability

Captain Cooks Casino strives to provide uninterrupted service, however:

• We do not guarantee 24/7 availability
• Maintenance and technical issues may cause temporary disruptions
• We are not liable for losses due to service interruptions
• Game availability may change without notice

Captain Cooks Casino is not responsible for losses resulting from technical failures, internet connectivity issues, or circumstances beyond our control.

12.2 Limitation of Liability

Captain Cooks Casino's liability is limited to:

• The amount of your account balance
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for third-party services or links
• All gameplay is at your own risk

13. Dispute Resolution

13.1 Customer Complaints

If you have a complaint regarding Captain Cooks Casino:

1. Contact our customer support team via email or live chat
2. Provide details of your complaint with supporting documentation
3. We will investigate and respond within 5 business days
4. If unresolved, you may escalate to our management team

We are committed to resolving all disputes fairly and promptly.

13.2 Governing Law

These Terms are governed by the laws of Canada and the province of your residence. Any disputes shall be resolved in the courts of the appropriate Canadian jurisdiction.

14. Changes to Terms

Captain Cooks Casino reserves the right to modify these Terms at any time. When changes are made:

• Updated Terms will be posted on our website
• The "Last Updated" date will be revised
• Continued use of our services constitutes acceptance of revised Terms
• Material changes may be communicated via email

We encourage you to review these Terms periodically, especially before accessing captain cooks casino login.

15. Contact Information

For questions regarding these Terms & Conditions, please contact Captain Cooks Casino:

• Email: support@captaincookca.com
• Live Chat: Available 24/7 through captain cooks casino mobile login
• Customer Support: Access through your account after captain cooks login

© 2025 Captain Cooks Casino. All rights reserved. | Licensed and regulated in Canada.