Privacy Policy - Captain Cooks Casino

Last Updated: January 1, 2025

At Captain Cooks Casino Canada, we understand that privacy is paramount. This Privacy Policy outlines our practices concerning the collection and use of your personal information when you access Captain Cooks login, create an account, or use our gaming services. We comply with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

When you register with Captain Cooks Casino or use our services, we collect various types of information to provide you with a safe and personalized gaming experience.

1.1 Personal Information

We collect the following personal information during the registration process:

• Full legal name
• Date of birth (to verify you are of legal gambling age in Canada)
• Residential address in Canada
• Email address
• Phone number
• Username and password for Captain Cooks Casino login
• Government-issued identification documents for verification purposes
• Payment information (credit card details, e-wallet information)

1.2 Automatic Information Collection

When you access Captain Cooks Casino mobile login or desktop platform, we automatically collect:

• IP address and geographic location
• Device information (type, operating system, browser)
• Login times and session duration
• Game preferences and playing history
• Cookies and similar tracking technologies
• Communication preferences

1.3 Transaction Information

We maintain comprehensive records of all financial transactions, including deposits, withdrawals, bonuses claimed, and gaming activity for security and compliance purposes.

2. How We Use Your Information

Captain Cooks Casino uses your personal information for the following purposes:

2.1 Account Management

• Creating and maintaining your Captain Cooks account
• Authenticating your identity during Captain Cooks login sessions
• Processing deposits and withdrawals
• Providing customer support services
• Managing responsible gaming tools and limits

2.2 Legal and Regulatory Compliance

• Verifying your age and identity as required by Canadian gaming regulations
• Preventing fraud, money laundering, and other illegal activities
• Complying with legal obligations and regulatory requirements
• Maintaining accurate financial records
• Responding to legal requests from authorities

2.3 Service Improvement

• Analyzing user behavior to enhance the Captain Cooks Casino experience
• Developing new games and features
• Optimizing the Captain Cooks Casino mobile login experience
• Personalizing content and promotional offers
• Conducting market research and analytics

2.4 Marketing Communications

• Sending promotional offers and bonuses (with your consent)
• Informing you about new games and features at Captain Cooks
• Providing personalized recommendations
• Distributing newsletters and updates

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to provide gaming services and fulfill our obligations to you
• Legal Obligation: We must process certain data to comply with Canadian gaming regulations and anti-money laundering laws
• Legitimate Interests: Processing is necessary for fraud prevention, security, and service improvement
• Consent: You have explicitly consented to marketing communications and certain data uses

4. Information Sharing and Disclosure

Captain Cooks Casino Canada does not sell your personal information. We may share your data in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating Captain Cooks Casino:

• Payment processors for deposit and withdrawal transactions
• Identity verification services
• Customer support platforms
• Cloud storage and hosting providers
• Marketing and analytics partners
• Game providers and software developers

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with court orders, subpoenas, or legal processes
• Cooperate with law enforcement agencies
• Respond to regulatory inquiries
• Protect our rights, property, and safety
• Prevent fraud and illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5. Data Security

Captain Cooks Casino implements industry-leading security measures to protect your personal information:

5.1 Technical Safeguards

• 256-bit SSL Encryption: All data transmitted between your device and our servers during Captain Cooks login is encrypted
• Secure Servers: Data is stored on protected servers with restricted access
• Firewall Protection: Advanced firewalls prevent unauthorized access
• Regular Security Audits: Independent third-party security assessments
• Multi-Factor Authentication: Available for enhanced Captain Cooks Casino login security

5.2 Organizational Measures

• Staff training on data protection and privacy
• Strict access controls limiting who can view your information
• Confidentiality agreements with employees and contractors
• Regular privacy impact assessments
• Incident response procedures for data breaches

5.3 Account Security

You play a crucial role in protecting your Captain Cooks account:

• Choose a strong, unique password for Captain Cooks Casino login
• Never share your login credentials with anyone
• Log out after each session, especially on shared devices
• Enable two-factor authentication if available
• Report any suspicious activity immediately

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.

6.1 Active Accounts

For active Captain Cooks Casino accounts, we retain your information for the duration of your relationship with us and for a reasonable period afterward to address any inquiries or disputes.

6.2 Closed Accounts

After account closure, we retain certain information for up to seven years as required by Canadian financial and gaming regulations. This includes transaction records, identification documents, and communications for compliance and legal purposes.

6.3 Marketing Data

If you opt out of marketing communications, we will retain a record of your preference to ensure we don't contact you in the future, but we will remove other marketing-related data within a reasonable timeframe.

7. Your Privacy Rights

As a Captain Cooks Casino Canada user, you have the following rights regarding your personal information:

7.1 Right to Access

You can request a copy of the personal information we hold about you, including data collected through Captain Cooks login activities and gaming history.

7.2 Right to Rectification

You have the right to update or correct inaccurate personal information. You can modify most information through your account settings or by contacting customer support.

7.3 Right to Erasure

You can request deletion of your personal data, subject to legal retention requirements. Some information must be retained for regulatory compliance even after account closure.

7.4 Right to Restrict Processing

You can request that we limit how we use your information in certain circumstances, such as while disputing the accuracy of your data.

7.5 Right to Data Portability

You can request your personal information in a structured, machine-readable format to transfer to another service provider.

7.6 Right to Object

You can object to certain types of processing, particularly for direct marketing purposes. You can unsubscribe from promotional emails at any time.

7.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

8. Cookies and Tracking Technologies

Captain Cooks Casino uses cookies and similar technologies to enhance your experience on our platform.

8.1 Types of Cookies We Use

• Essential Cookies: Required for Captain Cooks Casino login and basic site functionality
• Performance Cookies: Help us understand how you use our site to improve user experience
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertising and personalized content

8.2 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies (may affect Captain Cooks Casino mobile login functionality)
• Delete existing cookies from your device
• Set your browser to notify you when cookies are sent
• Accept cookies from specific sites only

Note that disabling essential cookies may prevent you from accessing certain features of Captain Cooks Casino.

9. International Data Transfers

While Captain Cooks Casino Canada primarily operates within Canada, some of our service providers may process data outside of Canada. When we transfer your information internationally, we ensure adequate safeguards are in place through standard contractual clauses, adequacy decisions, or other approved mechanisms to protect your data in accordance with Canadian privacy standards.

10. Children's Privacy

Captain Cooks Casino is strictly for users who are of legal gambling age in their jurisdiction. In Canada, this means you must be at least 18 or 19 years old, depending on your province. We do not knowingly collect personal information from minors. If you are under the legal gambling age, do not attempt to register for Captain Cooks login or use our services. If we discover that we have inadvertently collected information from a minor, we will delete it immediately.

11. Third-Party Links

Our website may contain links to third-party websites, payment processors, or social media platforms. Captain Cooks Casino is not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Captain Cooks Casino Canada.

12. Marketing Communications

With your consent, we may send you promotional communications about Captain Cooks Casino offers, bonuses, and new games.

12.1 Opting In

During registration, you can choose to receive marketing communications. You can also opt in later through your account settings after completing Captain Cooks login.

12.2 Opting Out

You can unsubscribe from marketing emails at any time by:

• Clicking the "unsubscribe" link in any promotional email
• Adjusting your communication preferences in your account settings
• Contacting our customer support team
• Sending an email to our privacy team

Please note that even if you opt out of marketing communications, we will still send you important service-related messages, such as account notifications, security alerts, and transaction confirmations.

13. Automated Decision-Making

Captain Cooks Casino may use automated systems for certain decisions, including:

• Fraud detection and prevention
• Risk assessment for responsible gaming
• Bonus eligibility determination
• Game recommendations

You have the right to request human review of any automated decision that significantly affects you. Contact our support team if you believe an automated decision was made in error.

14. Changes to This Privacy Policy

Captain Cooks Casino reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes through email, prominent notices on our website, or when you next complete Captain Cooks Casino login. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy regularly to stay informed about how we protect your information.

15. Complaints and Concerns

If you have concerns about how Captain Cooks Casino handles your personal information, please contact our Privacy Officer first. We are committed to resolving privacy concerns promptly and fairly.

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

• Website: www.priv.gc.ca

16. Contact Information